{"id":4397,"date":"2026-07-14T09:05:13","date_gmt":"2026-07-14T09:05:13","guid":{"rendered":"https:\/\/footprobability.com\/?page_id=4397"},"modified":"2026-09-02T10:33:51","modified_gmt":"2026-09-02T10:33:51","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/footprobability.com\/en\/politique-de-retour\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Produits fabriqu\u00e9s \u00e0 la demande<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tous les produits propos\u00e9s sur FootProbability sont fabriqu\u00e9s \u00e0 la demande par notre partenaire Printful. Chaque article est cr\u00e9\u00e9 sp\u00e9cialement pour vous apr\u00e8s la validation de votre commande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Produits d\u00e9fectueux ou endommag\u00e9s<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous recevez un produit d\u00e9fectueux, endommag\u00e9 ou pr\u00e9sentant une erreur d&rsquo;impression, veuillez nous contacter dans un d\u00e9lai de <strong>30 jours<\/strong> apr\u00e8s la r\u00e9ception de votre commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Merci de nous envoyer :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>votre num\u00e9ro de commande ;<\/li>\n\n\n\n<li>une description du probl\u00e8me ;<\/li>\n\n\n\n<li>une ou plusieurs photos du produit concern\u00e9.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s v\u00e9rification, nous organiserons un remplacement ou un remboursement sans frais si le d\u00e9faut est confirm\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Erreur de taille ou changement d&rsquo;avis<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits \u00e9tant fabriqu\u00e9s \u00e0 la demande, nous ne pouvons malheureusement pas accepter les retours ou \u00e9changes dans les cas suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>erreur de taille choisie lors de la commande ;<\/li>\n\n\n\n<li>changement d&rsquo;avis ;<\/li>\n\n\n\n<li>commande pass\u00e9e par erreur.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous invitons \u00e0 consulter attentivement le guide des tailles disponible sur chaque fiche produit avant de finaliser votre achat.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Colis perdu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre commande semble perdue ou n&rsquo;a pas \u00e9t\u00e9 livr\u00e9e dans un d\u00e9lai raisonnable, contactez-nous afin que nous puissions ouvrir une enqu\u00eate aupr\u00e8s du transporteur et de Printful.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsqu&rsquo;un remboursement est accept\u00e9, celui-ci est effectu\u00e9 sur le moyen de paiement utilis\u00e9 lors de la commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le d\u00e9lai de traitement d\u00e9pend de votre \u00e9tablissement bancaire et peut varier de quelques jours ouvr\u00e9s.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Nous contacter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question concernant votre commande ou une demande de retour :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail :<\/strong> <a>contact@footprobability.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous nous engageons \u00e0 r\u00e9pondre dans les meilleurs d\u00e9lais.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Produits fabriqu\u00e9s \u00e0 la demande Tous les produits propos\u00e9s sur FootProbability sont fabriqu\u00e9s \u00e0 la demande par notre partenaire Printful. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-4397","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour et de remboursement -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/footprobability.com\/en\/politique-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour et de remboursement -\" \/>\n<meta property=\"og:description\" content=\"Produits fabriqu\u00e9s \u00e0 la demande Tous les produits propos\u00e9s sur FootProbability sont fabriqu\u00e9s \u00e0 la demande par notre partenaire Printful. 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